FAQ - Heath Windows & Doors

faq heath windows cardiff south wales


heath logo bullet pointHow long will my windows last?

The windows are built to survive long-term, furthermore, we give a 10 year guarantee on the window casings and 5-year guarantee on the sealed doubled glazed units.


heath logo bullet pointI'm in a conservation area will I need planning permission?

Our company offers specially designed UPVC to suit any property whilst maintaining the originality. We additionally, provide support in layouts to get any required planning approval.


heath logo bullet pointCan you match my existing style of window?

We offer a very wide variety of windows to fit UPVC windows, the woodgrain coatings that give the appeal of genuine woodgrain finishes. Get a quote so that we can show you the available options.


heath logo bullet pointWhat's the energy rating of your windows?

A-C Saving your energy bills with A-C rated windows.


heath logo bullet pointHow much will my windows cost?

All our windows are customized to the requirements of your house. The uniqueness of every house will indicate the price. Our Surveyor will pay a visit to your home to carry out a free no obligation assessment before we present a quote. 


heath logo bullet pointHow long will it take to fit my windows?

We, in most cases, suggest allowing a minimum of 1 to 2 days, however, that depends on the number and windows types you select. Make sure you contact our sales agent for more information. 

heath logo bullet pointHow long will it take me to get my new windows?

We generally attempt to install the windows within 2-3 weeks of getting the order, but this is dependent upon individual order and time of year.


heath logo bullet pointWhen will I need to pay for my improvements?

An advance payment for the changes may be needed and then, the balance can be paid after completion of installation all covered by our deposit protection Insurance Backed Guarantee.


heath logo bullet pointWhat should I do if I have any questions/concerns?

In the first instance, throughout your guarantee period you should call us on  02920 650 854 to register your concerns, whether it be a fault, or if you're unsure about anything. 

Alternatively you can email This email address is being protected from spambots. You need JavaScript enabled to view it.


In the very unlikely event that we are unable to resolve your concerns, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 981 2929 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/